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Controversial Fertility Topics

The Truth About Money Back Guarantees

At Arizona Center for Fertility Studies, we do not offer a money back guarantee. This is for several reasons:

  1. We believe that a money back guarantee is mostly a "marketing tool". Most patients will not qualify. Even if they qualify and are not successful, they will only get a portion of the money back. Generally, these "guarantees" are for the standard services of IVF and do not include the anesthesia, medications, lab tests, ICSI, AH, PGD/PGS and freezing fees (see cryo link) that are associated with the procedure. Clinics will only qualify patients that have the "best chance" of success.
  2. It does not feel ethically right to us at ACFS to have a couple qualify and pay $30,000 plus dollars for a money back guarantee and get pregnant on the first attempt. Normally that one cycle would cost around $10,000, including ICSI and freezing; and they would then be out $20,000 plus dollars. We believe in a fair price for each cycle, where, if the couple needs to do IVF more than once, it is affordable.
  3. We are confident in our experience and the expertise of our embryology lab that couples should have a good success with one or two attempts, either using their fresh or frozen embryos.

We are confident enough in our IVF program and committed to the success of our patients, that if you are not successful with two fresh attempts of complete IVF cycles (must include the transfer of embryos), as well as including the use of your frozen embryos, we will do a third cycle of standard of IVF, using your own eggs, at no charge. The third cycle would have to be done within a year so the laboratory testing would not be too old, and would not include anesthesia if needed for TVA, ICSI, AH, PGD/PGS, blastocyst transfer, embryo freezing and medications.

In addition, it would put new meaning to a "money-back guarantee" that many programs advertise doing - generally benefits the clinic and not the patient. ACFS does not offer a "money back guarantee" but prides itself on its experience, expertise and high success rates. This is the main reason ACFS decided to do? PGD/PGS 23-chromosome microarray? at no charge, hoping that all patients would be able to take advantage of this technology and still be financially responsible.

These "money back guarantee" programs, in ACFS opinion, generally are done to benefit the profit margin of the clinic and not the patient. Only the "optimal" patients get to enroll in these programs and any patient can be cancelled at any time for any number of reasons; including age, elevated FSH levels or low AMH levels, deemed poor ovarian reserve, failure to have a "good" follicular response with medications or to low egg numbers or estrogen levels at trigger. These programs do not include the work-up for ART, medications, anesthesia for egg recovery and complex procedures like ICSI and PGD/PGS and yearly embryo storage fees.

A typical "money back guarantee" program would financially look like this - if a couple pays $32,000 for three attempts and the normal single fee is $12,500:

  1. Program receives ~260% of its normal fee if IVF cycle is successful on 1st attempt.
  2. Program receives ~130% of its normal fee is IVF cycle is successful on 2nd attempt.
  3. Program receives ~85% of its normal fee if IVF is successful on 3rd attempt.

Many patients have asked us about whether or not ACFS offers a "money back guarantee"? You can now see why we don't. We believe that a money back guarantee is mostly a "marketing tool" and generally financially benefits the clinic and not the patient. Most patients will not qualify. Even if they qualify and are not successful, they will only get a portion of the money back. Generally, these "guarantees" are for the standard services of IVF and do not include the anesthesia, medications, lab tests, and sometimes ICSI, AH, PGD/PGS and freezing fees that are associated with the procedure. Clinics will only qualify patients that have the "best chance" of success.

It does not feel right to us at ACFS to have a couple qualify and pay $32,000 plus dollars for a money back guarantee and get pregnant on the first attempt. Normally that one cycle would cost around $12,000, including ICSI and freezing; and they would have overpaid $20,000 plus dollars. We believe in a fair price for each cycle, where, if the couple needs to do IVF more than once, it is affordable.

We are confident in our experience and the expertise of our embryology lab that couples should have a good success with one or two attempts, either using their fresh or frozen embryos.

ACFS will continue to offer all its other financial incentives.

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